The app greets families with warm, plain‑language prompts that guide them step by step through account creation. Instead of a form‑heavy experience, users answer simple questions in a chat‑style interface, with reassuring microcopy and supportive visuals to reduce anxiety during a crisis.

Once signed up, families can upload medical documents in just a few taps. Clear illustrations walk them through consent and data sharing, while the system automatically formats and routes files to the appropriate specialists—eliminating confusion over paperwork and minimizing clerical errors.

After records are submitted, the app schedules a diagnostic appointment within three days and keeps users informed with live status updates. A built‑in map shows nearby treatment centers, transportation options, and lodging resources, all tied to an easy‑to‑follow checklist that reminds families of upcoming steps and essentials.